Refund Policy
So if you change your mind, don’t sweat it! You may return your purchase to us within 100 days of the date you received the item (subject to Return Eligibility below). Refunds will be issued to the same method of payment as the original payment, and we will arrange for the item to be picked up from you! Simply email us at admin@mimshachstores.com.ng with your order reference or call us at +2348066355161 and we will get back in touch with you.
If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Please contact us at admin@mimshachstores.com.ng with your order reference number within 14 Calendar Days from the date of delivery!
*Warranty only covers mechanism problems/manufacturer defects.
*Wear & Tear of materials are not covered under warranty
Return Process
- All we need from you is to simply email us at admin@mimshachstores.com.ng with your order reference, and wait for our customer service representative to get back to you within 1 – 3 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected.
- After the item is returned to our store, your refund will be processed and you will receive an email notification. Please note that it takes 3 – 5 working days for the refund to appear in your credit card account. However, for some banks, it will only reflect in your next monthly statement.
